Shipping Policy

Shipping Locations We currently deliver across most serviceable locations in India. International enquiries are welcome and are handled on a case-by-case basis.

Shipping Charges

Shipping charges are calculated based on the delivery location and will be displayed or communicated before order confirmation.

Delivery Timeline

Our standard delivery timeline is up to 50 days from order confirmation. If your selected product is in stock, we will dispatch it at the earliest possible opportunity.

Inspection on Delivery

We strongly recommend recording an unboxing video and taking clear photographs while unpacking your order. If you notice transit damage or any issue, please contact us within 48 hours via email or WhatsApp with your order number, photographs, and video.

Return, Refund & Exchange Policy

Eligible Returns

Returns are accepted only for manufacturing defects, transit damage, or incorrect products supplied.

Non-Eligible Returns

Returns or exchanges are not accepted for change of mind, minor natural variations in wood or stone, normal wear and tear, or damage caused after delivery.

Refunds

Once approved, refunds will be processed to the original payment method used for the purchase.

Cancellation Policy

Order Cancellation

Orders may be cancelled within 24 hours of being placed. Once production or processing has begun, cancellations are no longer possible.

Warranty Policy

Warranty Coverage

Every NEUKA product is backed by a warranty covering manufacturing defects and workmanship issues under normal residential use.

Warranty Exclusions

The warranty does not cover misuse, accidents, improper maintenance, exposure to excessive moisture or sunlight, normal wear and tear, or the natural characteristics of wood, marble, and other materials.

Product Care Guide

Wood Care

Dust regularly with a soft dry cloth. Avoid standing water, excessive humidity, and prolonged direct sunlight.

Marble Care

Clean spills promptly and avoid acidic or abrasive cleaners.

MetalCare

Wipe with a soft cloth and keep surfaces dry.

Upholstery Care

Vacuum gently and clean spills immediately using suitable fabric-care methods.

General Care

Avoid dragging furniture. Lift products while moving and use only as intended.

Payment Policy

Accepted Payment Methods

We accept UPI, credit cards, debit cards, net banking, and bank transfers for approved B2B orders.

Payment Confirmation

Orders are confirmed once payment has been successfully received unless otherwise agreed in writing for B2B transactions.